How much information must I share on the DSWFitness site?
We collect information needed to secure ordering, exam taking, certificate of completion issue and customizing your educational experience. See below to find out what information is required for what task.
When I browse online:
When I create an Online Exam account:
- IP address-We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
- Referral site-If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
- Browser Type-This information is captured to help us optimize our site to match the latest technology used by our customers.
- Movements through our site-We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.
Email address, password, online exam personal information (address, phone/fax numbers, and current certifications).
When I purchase a product online from DSWFitness:
Name, address and payment information, although credit card and PO numbers may be phoned/faxed in as an alternative.
When I subscribe to email promotions:
Fullname and Email address
When I email a link to product information to a friend/colleague "Recommend to a Friend":
Fullname and Email address of your friend/colleague and your email address.
When I request a catalog:
Name, address, email address, phone number.
When I sign up for contests, surveys and other registrations:
Name, email and phone number, but varies by promotion or purpose. If you elect to enter any contests or other promotions related to DSWFitness please note that, by entering, you are giving your permission to use your information for promotional purposes.
Is my information used for any other purpose?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a DSWFitness customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. If you would prefer not to receive mailings, please click here.
Will my information be given to any other party?
Occasionally, DSWFitness conducts a companion promotion, which may include a catalog or promotion materials from a non-DSWFitness owned company. Please be assured that DSWFitness will keep the theme of these promotions geared towards the business of fitness and health and at no time will deviate from our commitment to provide our clients with relevant and useful resources.
Does DSWFitness purchase information about its customers from other companies?
DSWFitness uses direct mail as its main method of customer contact, and therefore rents/purchases various mailing lists, which include the client's name and mailing address, throughout the year. The sole purpose for obtaining another company's mailing list is to send out our catalog or promotional mail piece.
How will my email address be used?
When you place an order with DSWFitness, we will contact you by email to confirm your order and to update you on the status of your order. You will automatically receive email promotions. If you would prefer not to receive promotional materials via email click here.
DSWFitness Customer Satisfaction commitment:
DSWFitness is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements; from time-to-time we may contact you by phone or email to solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.
How does DSWFitness protect my information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. You can check this security protection setting within your browser. To view our SSL certificate, click on the image of the closed lock or the solid key at the bottom or top of your browser. Our site security certificate will appear. For more information, contact your browser's publisher. Your account information and order history is kept behind our firewall on separate servers. All transaction information is processed under encrypted channels, although you always have the option to choose unencrypted processing. To be sure you have the most protection available, download the latest version of today's most popular browsers, Microsoft Internet Explorer, Mozilla FireFox and Apple Safari.
Who can see my account information?
What if DSWFitness changes how they use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.
How do I give DSWFitness feedback?
Simply click here to send us feedback via email. Please note that feedback given in this manner becomes property of DSWFitness and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply indicate your preference at the top of your message.
How does DSWFitness correct inaccurate information?
We attempt to keep customer information complete and up-to-date. Please notify us of any changes or errors and we will promptly make the correction.
How do I contact DSWFitness?
Click here to contact us.